Privacy Policy Commitment
Your information and privacy are protected with care and transparency
Introduction to Our Policy
We respect your rights regarding personal data and are dedicated to responsible data handling. This policy outlines the types of personal information collected, how it is used, and your rights.
Our data practices follow Malaysian legal requirements, offering transparency and security for all users. We review procedures regularly to ensure your information stays protected and relevant.
How Data Is Collected
We collect data through forms, communications, and website interactions to personalize the user experience and provide accurate support.
Information You Provide Directly
- • Contact details for communication and service inquiries.
- • Information submitted through feedback or support forms.
- • Details shared for community engagement purposes.
- • Additional personal data provided with consent.
- • Voluntary feedback to improve our services.
Information Collected Automatically
- • Technical data from your device, such as browser type and operating system.
- • Usage information including time spent and features accessed.
- • Cookies to track site preferences and personalize your experience.
- • IP address and approximate geographic region.
- • Site navigation logs for analytics and improvement.
How We Use Your Data
Personal data is used only for service delivery, communication, and security. No information is sold or shared for unrelated purposes.
- • Responding to requests and inquiries in a timely manner.
- • Providing updates or service communication emails.
- • Improving website usability and content relevance.
- • Securing your access to personalized resources.
- • Monitoring service health and technical integrity.
- • Evaluating and updating support features.
- • Maintaining a safe user environment.
Your Privacy Matters: We use data only to improve your experience, never for unsolicited marketing or external sharing. All personal details remain confidential and protected by robust security procedures.
How Data May Be Shared
We may share data with trusted service providers when necessary for technical operations or legal reasons, always with your privacy and security in mind.
Partner Service Providers
Selective sharing occurs solely to enable essential technical functions or communications, and providers are bound to strict confidentiality agreements.
Legal Requests and Duties
When required by Malaysian law, data may be disclosed to authorized authorities following due process.
Anonymous Usage Statistics
Aggregated, non-personal data may be retained for analytical and service improvement purposes only.
Your Data Rights and Choices
You can request access, corrections, or restrictions on the use of your data at any time. We uphold these rights fully and will respond promptly to all requests.
- • Request a copy of your data we store.
- • Ask for corrections of inaccurate information.
- • Request erasure of personal data held by us.
- • Obtain data in a transferable electronic format.
- • Object to the use of your information for certain purposes.
- • Request limited processing of your information.
To exercise your rights, contact our support team using the details provided below for a prompt response.
Security of Your Information
Technical and organizational measures are in place to prevent unauthorized access, misuse, or data loss.
Technical Security Measures
- • Data encryption is used for stored and transmitted information.
- • Multi-factor authentication helps safeguard accounts.
- • Regular software updates and vulnerability assessments.
- • Secure storage protocols for sensitive data.
Organizational Safeguards
- • Employee access is limited by role and necessity.
- • Regular training in handling user data securely.
- • Confidentiality agreements are enforced for all staff.
- • Routine privacy audits and process evaluations.
Data Retention and Storage
Personal information is retained only as long as required for service and compliance needs. Data is securely erased when no longer necessary.
- • Contact data held for as long as your account is active.
- • Site usage is stored for ongoing support purposes.
- • Support and feedback communications retained as needed.
- • Payment records retained per legal requirements.
- • No marketing data collected or stored.
You may request removal of personal details at any time.
International Data Transfers
In rare cases, service providers may process data overseas. Safeguards comply with Malaysian law and international standards.
- • Strict contractual terms with all providers.
- • Use only services with robust privacy commitments.
- • Data encryption during any transfer process.
- • Compliance with Malaysian and global requirements.
Cookies and Tracking Tools
Cookies personalize content and measure user experience. You may manage cookie settings at any time in your browser.
Types of Cookies Used
- • Enable core site functionality like session management.
- • Help monitor site usage for service improvement.
- • Customize site settings based on preferences.
- • Enhance support features and interactive tools.
Most browsers allow you to control or delete cookies from your device as you prefer.
Updates to This Policy
Privacy practices may change to reflect regulatory updates or improved procedures. Significant changes will be clearly posted online.
- • Updates are sent by email when necessary.
- • Website notices are posted for major changes.
- • Policy change date appears at the top of this page.
- • Prior versions are available upon request.
Policy changes are effective immediately once published online.
Contact About Privacy
Reach out with privacy-related questions using the details below.
Neovularis
Unit 510, Jalan Mahsuri, 11950 Bayan Lepas, Penang Malaysia
Phone: +6016-619 9529
Email: content@neovularis.sbs
Last updated January 31, 2026
Effective January 31, 2026